Mar&Cel Aviation CX

CREATING CONFIDENCE

FOR THE FUTURE WITH PASSION

About

ABOUT

MISSION

With expertise, passion and fascination for the aviation industry, Mar&Cel creates in expert discussions, workshops, competitive position analysis and strategy concepts combined with project management an added value for companies, employees / stakeholders and flight passengers in the global aviation sector.

VISION

Our objective is to shape and create flying as a very special experience again.

Mar&Cel is a trustworthy and competent contact and enabler in the aviation sector with a focus on "Aviation Customer Experience".

KNOW-HOW

Expertise in the field of Customer Experience / Business Development of global companies.

Knowledge as a Master in Aviation Management and Flight Dispatch.

Certification of Economic Engineering

(Diplom-Wirtschaftsingenieur).

Marcel Widmann

Aviation Development Executive

AvCsExp

AVIATION CUSTOMER EXPERIENCE

From Booking to Booking

What do air passengers expect?

How do passengers see the Customer Experience?

What is an added value for flight passengers?

Service offering of Mar&Cel

Expert talks in the area of Aviation Customer Experience

Strategy and communication concepts coupled with Project Management in the Aviation business

Presentations and podium discussions regarding competitor position analysis and trends in the Aviation sector

Workshops: user friendly and efficient communication with flight passengers

Target groups

For more information regarding the service offering please click on the respective target group below

» Airlines

» Airports

» Alliances and Governing Bodies in the Aviation sector

» Universities and Training Centers focusing on Aviation

» Flight passengers

AIRLINES

Enhance the communication with your passengers

Airlines

Management and employees

Pilots and Cabin Crews

Legacy Carriers, Low Cost Carriers and Charter Airlines

Business Jets (General Aviation) and Air Taxi startups / operators

Focus Topics and Benefits

Workshops to ensure the smooth implementation of safety and health measures in order to shape confidence and a positive Customer Experience for passengers

Expert talks and workshops to increase transparency about passenger needs of frequent flyers, business and private travellers

Strategy development and recommendations for actions (based on process analysis and process optimization) to strengthen the competitive situation and air passenger satisfaction

Development of communication concepts to increase user friendliness and efficiency in communication with passengers

Implementation and support of tailor-made projects based on the developed concepts and strategies (problem solving) and of individually requested projects

» Airports » Alliances and Governing Bodies » Universities and Training Centers » Flight passengers

Airlines

AIRPORTS

Enhance the communication with your business partners

Airports

Management / operators and employees

Management of Handling companies including their staff

International, City and Regional Airports

Focus Topics and Benefits

Workshops to ensure that safety and health controls run smoothly

Interdisciplinary expert talks and workshops to optimize communication between airlines, airports and Handling companies

Surveying of flight passengers and airport employees to measure customer satisfaction
Strategy development and recommendations for actions (based on process analysis and process optimization) to strengthen the competitive situation and air passenger satisfaction
Implementation and support of tailor-made projects based on the developed concepts and strategies (problem solving) and of individually requested projects

» Airlines » Alliances and Governing Bodies » Universities and Training Centers » Flight passengers

Airports

ALLIANCES AND GOVERNING BODIES

Enhance the communication with Aviation stakeholders and partners

Alliances and Governing Bodies in the Aviation sector

Strategic Alliances of airlines

International Aviation Authorities and Associations

Aviation Safety Bodies

Focus Topics and Benefits

Implementation of cross-company expert discussions and workshops with relevant aviation stakeholders (e.g. members of strategic alliances, joint ventures) for a positive passenger experience for statused customers

Communication interface and facilitator between aviation companies, aviation authorities / associations for questions (regarding products and services) in the area of Aviation Customer Experience

Lectures, presentations and podium discussions regarding competitive position analysis, challenges and trends in the Aviation market

» Airlines » Airports » Universities and Training Centers » Flight passengers

Alliances

UNIVERSITIES AND

TRAINING CENTERS

Enhance the

connection and collaboration with

the Aviation sector

Universities and Training Centers focusing on Aviation

Professors and Trainers

Students and Trainees

Focus Topics and Benefits

Lectures, presentations and podium discussions regarding competitive position analysis, challenges
and trends in the Aviation market
Expert discussions and workshops on trends in Aviation Management and deriving strategies and recommendations for actions
Intermediation and mentoring of Master´s and Student Theses in the field of Aviation Management